Soulkin Terms of Service
International applicability. This version of the Terms is intended for users who access or use Soulkin outside the mainland of China. If Soulkin provides a separate localized version or regional addendum for your country or region, that localized version or regional addendum may apply to the extent stated therein. Mandatory consumer protection, privacy, data protection, platform safety, and other laws of your place of residence may also apply where required by law.
Welcome to the Soulkin platform and related services. In order to use the Soulkin platform and related services provided by Owleap (Hainan) Technology Co., Ltd. and its affiliates (collectively, the “Company,” “we,” “us,” or “our”), you should read and comply with these Soulkin Terms of Service (the “Terms”). Please read these Terms carefully and make sure you fully understand them, especially provisions that limit or exclude liability, provisions that materially affect your rights and interests, and any separate agreements that may apply when you use or activate certain services.
Unless you have fully read, understood, and agreed to all provisions of these Terms, please do not use the Services. By using the Services, or by otherwise indicating your acceptance of these Terms expressly or impliedly, you will be deemed to have read and agreed to be bound by these Terms. These Terms become legally effective between you and the Company from the date on which you agree to them, and constitute a legal document jointly observed by both parties.
If you are under 18 years old, please read these Terms under the supervision and guidance of your parent or legal guardian, and pay special attention to the provisions concerning minors.
1. Scope of These Terms
Applicable parties and scope. These Terms are entered into between you (the “User” or “you”) and the Company regarding your use of the Soulkin platform and related services. These Terms apply to the Soulkin platform and related services that you use, including, without limitation, the official websites, mobile applications, and other product forms owned or operated by the Company, as well as new forms of services that may arise from future technological development.
These Terms also include platform rules, usage guidelines, community guidelines, announcements, notices, and other content that the Company may publish from time to time, as well as any independent agreements and business rules that may apply when you use a specific service (collectively, “Separate Agreements”). Once duly published, such materials become an integral part of these Terms and have the same legal effect. Your use of the Services provided by the Company constitutes your agreement to be bound by all such agreements and rules.
Relationship between agreements and conflict resolution. These Terms constitute the legal agreement between you and the Company regarding your use of the Services. If you separately enter into a Separate Agreement with the Company for a specific function or service, that Separate Agreement will apply to that function or service. If there is any inconsistency between these Terms and a Separate Agreement, the Separate Agreement will prevail. Rights not expressly granted under these Terms are reserved by the Company.
2. Obtaining the Services
Legal access to software or services. You should obtain the Services through the Company’s official website, app stores officially recognized by the Company, or other lawful channels authorized by the Company, such as downloading the official Soulkin client or accessing Soulkin webpages. If you obtain the Services through channels not provided or recognized by the Company, the Company cannot guarantee that unofficial versions of the program or services will function properly, and any consequences arising therefrom shall be borne by you. Except as expressly required by applicable laws and regulations, the Company assumes no liability, to the extent permitted by law, for losses caused by your use of unofficial versions of the Services.
Scope of software license. The Company grants you a personal, revocable, non-transferable, non-sublicensable, non-exclusive license to use the Services solely for non-commercial purposes. Except as expressly provided in these Terms, the Company grants you no rights other than those expressly stated herein. Without the Company’s prior written consent, you may not use the Services or any content contained therein by modifying, copying, distributing, scraping, mirroring, selling, or otherwise engaging in any unauthorized activity.
Client versions for different devices. The Company may develop different versions of client software for different terminal devices. You should select, download, and install the version that is compatible with the device you actually use. If you do not use the latest version of the software provided by the Company, certain functions may not operate properly.
Service updates. To improve user experience, protect service security, and maintain functional consistency, the Company may update software or related services from time to time, including software modifications, functional optimization, and version upgrades. You may choose whether to update to the latest version. If you do not update, some service functions may be restricted or may not work properly.
3. Description of the Services
General description. Soulkin is an integrated service platform centered on pet records, management, and companionship. It mainly provides users with tool-based services related to daily pet care, information management, and content records, and, on that basis, provides social features such as content browsing, interaction, and community participation. Specific services provided to users include, without limitation, the following:
3.1 Pet record and management tools
Soulkin provides tool-based functions around pet life records, information management, daily care, and related data organization, including, without limitation, basic pet information management, daily matter records, health and growth information records, reminders and planning management, content archiving, and other auxiliary functions related to pet management. Specific functions are subject to those actually made available on the platform from time to time.
3.2 Pet Space collaboration services
Soulkin provides Pet Space collaboration functions. You may apply to join another user’s Pet Space, invite other users to join a Pet Space that you own or are authorized to manage, and, subject to platform rules, permission requirements, and product settings, migrate a pet to another Pet Space for joint management. Within the same Pet Space, members may collaborate on data and content related to pet management within the scope of permissions allowed by the platform, including, without limitation, creating, viewing, editing, or deleting pet photos, pet to-dos, health records, and other related information. You understand and agree that the specific collaboration permissions, operable data scope, role boundaries, and restrictions are subject to the actual functions, permission settings, and related rules made available by the platform from time to time.
3.3 Content browsing services
Soulkin provides content browsing, search, recommendation, and related functions. Through the Soulkin platform, you may browse text, images, audio, video, and other types of content posted by other users.
3.4 Community interaction services
Soulkin provides interactive functions such as following, comments, likes, and private messages to support communication and social interaction among users.
3.5 Content creation and publishing services
Soulkin supports users in creating and publishing content in text, image, video, and other forms on the platform and sharing such content with other users.
3.6 Event participation services
The Company may from time to time organize online activities, interactive games, sweepstakes, giveaways, or other promotional events, and may provide users with opportunities to participate and win corresponding prizes or benefits.
3.7 Ranking and recommendation services
The Company may, in accordance with platform operation strategies, establish content rankings, recommendation slots, promotional placements, and similar sections to display selected platform content or promotional content to users.
3.8 Account management services
Soulkin provides account registration, login, identity verification, security settings, and related functions to support the normal and secure use of user accounts.
3.9 Value-added and paid services
Soulkin may provide membership subscriptions, virtual item purchases, or other paid functions. Users may choose whether to purchase the corresponding digital content or services.
3.10 Other services
The Company may provide other services according to actual operational needs. The specific content is subject to what is actually made available on the platform.
Notice regarding paid services. The Company may charge certain fees for some services. Where fees apply, the Company will clearly indicate the fee standards, payment methods, billing period, renewal rules, cancellation method, and other relevant information on the corresponding service page or purchase flow. If you choose to use paid services, you should pay the corresponding fees as prompted and comply with any applicable Separate Agreements, platform rules, App Store rules, or payment channel rules. If you fail to pay fees in full and on time, the Company may suspend, interrupt, or terminate the corresponding paid services in accordance with these Terms and applicable law. You understand and agree that the Company may independently decide and adjust fee standards, charging methods, and paid-service content, and reserves the right to start charging for services that were previously free. Such adjustments will be notified to users in advance in a reasonable manner as required by law; if you do not agree, you may stop using the relevant services.
Advertising, promotions, and third-party content. You agree and understand that, while you use the Services, the Company may display commercial or non-commercial promotions, publicity materials, or other third-party content to you through page displays, notifications, event entrances, or other reasonable methods, including information, products, goods, services, activities, advertisements, and similar materials. The Company will reasonably label advertisements or promotional content as required by applicable laws and regulations.
The Company does not promise, guarantee, endorse, or assume responsibility for the legality, accuracy, completeness, appropriateness, availability, safety, or quality of content provided by third parties. Third-party content represents only the positions and views of the relevant third parties and does not represent the positions or opinions of the Company. You should make your own judgment regarding such content and bear the corresponding risks and responsibilities arising from browsing, clicking, accepting, purchasing, using, or relying on third-party content. Except as expressly provided by applicable laws and regulations, any transactions, dealings, commitments, disputes, or losses between you and a third party arising from third-party content shall be resolved by you and that third party, and the Company assumes no liability.
The Company may provide functions that allow you to turn off certain push notifications or personalized displays, depending on product settings and the functions actually provided by the platform.
Right to sort and display content. You understand and agree that, based on operational judgment and the need to improve user experience, the Company has the right to sort, recommend, and adjust the display of content on the platform, including determining the order, placement, and presentation of content through algorithmic recommendation, manual editing, or other methods. Within the scope permitted by applicable laws and regulations, the Company has independent operational rights over platform content, and will handle such matters in a fair, reasonable, and non-discriminatory manner.
Distinction between platform content and user content. The Company will clearly distinguish official platform-operated content from user-generated content in the product interface. For official content published or operated by the Company, such as curated topics, rankings, or promotional placements, the Company will display such content with special labels or in separate areas to distinguish it from content posted independently by users. You understand that user-generated content on Soulkin represents only the personal position and views of the content publisher and does not represent the Company’s position.
Event rules and interpretation. If you participate in any activity organized by the Company, including sweepstakes, contests, promotions, or similar activities, you must also comply with the specific rules formulated by the Company for that activity. Within the scope permitted by law, the Company will interpret and handle matters related to the activity in accordance with the published activity rules. Matters not covered by the rules will be handled according to principles of fairness, reasonableness, and good faith, including determinations of participation eligibility, violations, and winning results. If a user is found to have cheated or otherwise undermined the fairness of an activity, the Company has the right to disqualify that user from participation or from receiving prizes.
Changes or transfers of services. You understand and agree that, for the overall operation of the Services, the Company may adjust service content or service forms according to business strategies, or, in the event of a merger, division, acquisition, asset transfer, or similar transaction involving the Company, transfer the relevant assets, rights, and obligations under the Services to a third party for continued operation or performance. If such change or transfer affects your rights or obligations, the Company will provide prior notice or announcement as required by law. The transferee will be the entity identified in the relevant notice at that time.
Suspension or termination for cause. If any of the following circumstances occurs, the Company may take reasonable measures according to the nature of the issue, severity, impact, and applicable law. Such measures may include reminders, warnings, restrictions on specific functions, temporary suspension, permanent account limitations, or termination of all or part of the Services. Where practicable and not prohibited by law, the Company will provide reasonable notice and an opportunity to correct, explain, or appeal before taking permanent measures or significant restrictions:
(1) You are required by law to provide true information, but the personal information you provide is untrue or inconsistent with registration information and you fail to provide reasonable proof;
(2) You violate applicable laws or regulations or these Terms;
(3) Interruption or termination is required by laws or regulations, or by lawful requests of administrative, judicial, or other competent authorities; or
(4) Interruption or termination is reasonably necessary for security reasons or to maintain platform security, system stability, users’ lawful rights and interests, or the Company’s legal obligations. Where prior notice is practicable, the Company will make reasonable efforts to notify you in advance.
Emergency circumstances may include ongoing illegal activity, serious security incidents, risks of imminent harm to users or minors, fraud or payment abuse, material threats to system stability, or binding requests or orders from competent authorities. In such cases, the Company may act without prior notice where necessary, but will provide notice and appeal or explanation channels afterward where reasonable and legally permissible.
4. Soulkin Account
Account registration and use. A Soulkin account is the account you need to register and use for Soulkin platform services. You must complete registration according to the Company’s process prompts before you may use the full functions of the Services. Certain services may require you to register and log in to a Soulkin account before use. You must not register Soulkin accounts in bulk, repeatedly, without authorization, or otherwise in an abusive manner. When registering, you must provide legal, truthful, accurate information and update it in a timely manner to keep it valid. You understand and undertake that you are responsible for all activities and acts conducted through your Soulkin account and should take necessary measures to protect account security.
Registration information requirements. Information submitted during Soulkin account registration must be truthful, accurate, legal, and valid, and must not contain illegal, non-compliant, or inappropriate content. If the information you provide does not meet these requirements, the Company has the right to refuse or cancel the registration, and may suspend or terminate the Services to you. If we find that you obtained account registration through false information, registered an account by impersonating another person without permission, including using another person’s name, avatar, or other information likely to cause confusion, or if your account name, avatar, profile, or other registration information contains illegal, non-compliant, or inappropriate content, the Company may, as appropriate, require correction within a specified period, suspend use, cancel your account, and, where necessary, report the matter to competent authorities. Please provide true and valid identity information for verification as required. Once registration succeeds, some registration information may not be changed by you independently, so please check carefully before submitting.
Identity, age, and eligibility verification. Depending on applicable laws and regulations, regulatory requirements, product security needs, or specific functional requirements, certain services may require identity, age, eligibility, or account verification. You must submit truthful, lawful, and valid information and relevant materials when verification is required, and must not use another person’s identity information or credentials for verification. Otherwise, the Company may refuse to provide the relevant services, suspend access, require correction, or take other reasonable measures such as warnings, functional restrictions, login suspension, or account cancellation. If you do not complete required verification or the information you provide is incomplete, you may be unable to use certain functions or may be subject to corresponding restrictions.
Account data. Except as otherwise provided by applicable laws and regulations, the Company lawfully stores account information, log records, transaction records, function usage records, and related statistical data associated with the provision of the Services. In the event of a dispute, such system records may serve as important evidence for determining relevant facts, while both parties retain the right to submit other evidence in accordance with law.
Account security obligations. You should properly safeguard the devices, account identifiers, verification codes, third-party login authorization status, and other credentials or conditions necessary for Soulkin account login, verification, and use, and avoid disclosure, loss, theft, or unauthorized access. Except as otherwise provided by law, you must not provide your Soulkin account to others, or assist others in using the account, by gift, lending, rental, transfer, sale, or any other means.
If you discover abnormal login, unauthorized use, or security risks involving devices, phone numbers, verification codes, Apple account authorization status, or other login verification matters, you should immediately notify us through the contact methods published by the Company so that we may assist in handling the issue. The Company will take appropriate measures within a reasonable time, but assumes no liability for losses that expand because you failed to notify us in a timely manner.
In all cases, losses and consequences caused by your failure to properly safeguard login verification information, control over devices, or by your active provision of verification codes, authorization login, shared devices, or shared accounts to others, shall be borne by you.
5. Personal Information Protection
Collection and use of information. The Company attaches great importance to the protection of users’ personal information. When you use the Services, we will collect, use, store, share, and protect your personal information in accordance with applicable laws and regulations and the Soulkin Privacy Policy. For specific details regarding personal information protection, please refer to the Soulkin Privacy Policy. Before using the Services, you should carefully read and fully understand the entire Privacy Policy.
Information security measures. The Company will lawfully adopt necessary technical measures and other security measures to protect the security of your sensitive personal information and privacy, and to prevent unauthorized access, disclosure, alteration, or destruction. We will not provide, disclose, or share your personal information with unrelated third parties without your consent, except as otherwise provided by applicable laws and regulations.
Effect of the Privacy Policy. The personal information protection provisions in these Terms do not affect the rights you enjoy under the Soulkin Privacy Policy. If these Terms are inconsistent with the Soulkin Privacy Policy, the Privacy Policy will prevail. Your rights regarding access, correction, deletion, withdrawal of consent, objection or restriction of processing where available, account cancellation, data export or portability where required by applicable data protection laws, and other privacy or personal information rights are described in the Soulkin Privacy Policy and may be exercised through the methods provided therein. If your personal information is transferred across borders, we will comply with applicable data transfer laws and use appropriate safeguards where required. Such safeguards may include, where applicable, the European Commission’s Standard Contractual Clauses or equivalent approved mechanisms; you may contact us for more information about applicable transfer safeguards. Matters not covered in this section are also subject to the relevant provisions of the Soulkin Privacy Policy.
6. User Conduct Rules
Lawful and compliant use. You understand and agree that, unless otherwise expressly provided in these Terms or platform rules, or unless the Company has given prior written consent, you may not use the Services for commercial purposes. You undertake to comply with applicable laws and regulations, public order, good morals, and platform rules when using the Services, and not to use the Services for any illegal, non-compliant, unfair competition, abusive, or other improper conduct.
Platform merchants, brand partners, service providers, or other business entities that have been approved by the Company to access the platform may use the Services for display, publicity, promotion, or other commercial activities within the authorized scope, subject to rules, agreements, or cooperation arrangements separately formulated by the Company.
Use according to authorization. You should use the Services through methods provided or recognized by the Company. The rights you obtain under these Terms are limited to your own use and may not be transferred to any third party. Without the Company’s written permission, you are prohibited from transferring, selling, or commercially exploiting the Services in any form.
Prohibition on interference or destruction. You must not use unauthorized plug-ins, add-ons, systems, or third-party tools to interfere with, damage, modify, or otherwise affect the normal operation of the Services.
Cybersecurity conduct. You must not use the Services provided by the Company to engage in any activity that endangers computer network security, including, without limitation:
(1) Unauthorized intrusion into another person’s network, interference with normal network functions, theft of network data, or similar acts;
(2) Providing programs or tools specifically used for network intrusion, interference with normal network functions, theft of network data, or similar activities;
(3) Providing technical support, advertising promotion, payment settlement, or other assistance while knowing that another person is engaged in activities that endanger network security;
(4) Using unauthorized identity data or unauthorized accounts, servers, or other resources to obtain the Services;
(5) Accessing public computer networks or another person’s computer system without permission and deleting, modifying, or adding stored information;
(6) Intentionally probing, scanning, or testing vulnerabilities or weaknesses in the Company’s systems or networks without authorization;
(7) Attempting to interfere with or disrupt the normal operation of the Company’s systems or websites, intentionally spreading malicious programs or viruses, or otherwise damaging or disrupting normal network services;
(8) Forging TCP/IP packet names or parts thereof; or
(9) Reverse engineering, disassembling, decompiling, or otherwise attempting to discover the source code of the Company’s software or services.
Restrictions on content use. Without the Company’s prior written permission, no user or third party may, independently or by assisting others, use, quote, copy, or otherwise exploit any information or content on the Soulkin platform in any form, including, without limitation:
(1) Using Soulkin platform content to promote other products or services, profit for oneself or others, or otherwise use Soulkin platform content in an unfair competitive manner;
(2) Editing, organizing, or adapting Soulkin platform content without authorization and displaying it through channels other than the original Soulkin platform page;
(3) Using any technical means to tamper with, hijack, intercept, cover, insert into, pop up over, or otherwise affect or interfere with another person’s normal use of Soulkin platform content;
(4) Using crawlers, bots, automated programs, or other unlawful methods to batch obtain, scrape, copy, disseminate, display, or mirror information or content from the Soulkin platform;
(5) Disseminating Soulkin platform content in a confusing manner by hiding or modifying the Soulkin name or logo, or by impersonating another person;
(6) Using Soulkin platform content data obtained without authorization for any form of data analysis, such as popular keyword statistics, page view statistics, or click statistics;
(7) Using Soulkin platform content for any form of sale or commercial purpose, or providing others with downloads, databases, mirrors, or similar services containing Soulkin platform content;
(8) Intentionally circumventing or damaging technical measures established by the Company to protect platform content, or interfering with content-related data statistics, including malicious traffic inflation or tampering with platform data; or
(9) Any other unauthorized or unlawful acquisition or use of Soulkin platform content or information.
Content publishing rules. You undertake and warrant that, when using the Services, you will comply with applicable laws and regulations, public order, good morals, platform rules, and principles of information authenticity. You must not use the Services to create, copy, publish, upload, transmit, recommend, or disseminate content that is illegal, harmful, infringing, abusive, deceptive, or otherwise unsuitable for the Soulkin community, including content that:
(1) Violates applicable laws or regulations, or encourages others to violate them;
(2) Promotes, supports, or incites terrorism, violent extremism, organized violence, or serious criminal activity;
(3) Threatens, harasses, abuses, intimidates, humiliates, or bullies others, or encourages self-harm or violence against any person or group;
(4) Promotes hatred, discrimination, or dehumanizing conduct based on protected or sensitive characteristics such as race, ethnicity, nationality, religion, caste, sex, gender identity, sexual orientation, disability, age, or similar grounds;
(5) Contains pornography, sexual exploitation, sexual solicitation, sexualized content involving minors, or any content that exploits or endangers children;
(6) Displays extreme violence, gore, cruelty, animal abuse, or other shocking or disturbing material without legitimate and clearly appropriate context;
(7) Infringes another person’s intellectual property rights, privacy rights, publicity rights, portrait rights, reputation, or other lawful rights and interests;
(8) Discloses or solicits personal information, identity documents, contact information, precise location, health information, financial information, or other sensitive information of another person without lawful basis or consent;
(9) Contains false, misleading, fraudulent, impersonating, phishing, scam, or spam content, or manipulates platform metrics, rankings, recommendations, reviews, or engagement;
(10) Contains illegal or unsafe commercial activity, unauthorized advertising, gambling, regulated goods or services, counterfeit goods, weapons, drugs, or other products or services restricted by applicable law or platform rules;
(11) Interferes with platform security, evades content review, uses special characters or technical methods to bypass moderation, or distributes malware, exploits, or harmful code;
(12) May cause minors to imitate unsafe behavior, engage in inappropriate consumption, disclose personal information, or encounter content unsuitable for their age;
(13) Is grossly inconsistent with its title, cover, tags, or description, or otherwise deceives users about its nature, source, purpose, or risks;
(14) Seriously disrupts community order, user experience, or the normal operation of Soulkin; or
(15) Is otherwise determined by the Company, based on applicable law, platform rules, review standards, community safety, product positioning, user experience, protection of minors, and other relevant factors, to be unsuitable for publication, dissemination, display, recommendation, or continued availability on the platform.
When making such determinations, the Company will consider factors including the nature of the content, context, visibility setting, audience scope, severity, potential harm, repeat violations, protection of minors, and maintenance of community order. If a content or account measure materially affects you, the Company will provide a reasonable appeal mechanism through an accessible channel, such as in-app tools or email where available, and review your appeal within a reasonable timeframe.
Maintenance of platform order. You must not publish information that disrupts the normal operating order of Soulkin, including malicious flooding, spam advertisements, excessive marketing or promotional information, information unrelated to the current discussion topic, or information that deliberately uses special characters to evade content review.
Principle of good faith. You must not artificially inflate, improperly enhance, or damage your own or another person’s reputation, credit, data indicators, or similar metrics in any way that violates the principle of good faith. You must not use evaluation, reporting, or similar functions provided by the Company to threaten, coerce, or extort others. For false information or abnormal data arising from such conduct, the Company has the right to delete, block, or reset such information or data according to platform rules.
Responsibility for your own conduct. You understand and agree that you are responsible for all acts conducted under your registered account. You are solely responsible for any content you post on Soulkin and for all consequences arising from your conduct. If your conduct causes losses to others, the Company, or third parties, you must bear full compensation liability.
Data backup and account cancellation. You are responsible for backing up important data and content. After you voluntarily delete content, cancel your account, stop using the Services, or the Company suspends or terminates services pursuant to these Terms, the Company will delete, anonymize, or lawfully retain relevant data in accordance with applicable laws and regulations, regulatory requirements, dispute handling needs, and the Soulkin Privacy Policy.
Data necessary for fulfilling legal obligations, ensuring network security, handling complaints and reports, preserving transaction records, retaining network logs, cooperating with regulatory or law enforcement authorities, or resolving disputes may continue to be retained by the Company for the shortest period required by laws and regulations or necessary to achieve the relevant purpose. After the retention period expires, the Company will delete or anonymize the data in accordance with law. For data that may be deleted under laws and regulations and for which the platform then provides export functions, users may operate according to platform rules. Specific capabilities are subject to the actual functions provided by the platform and the Soulkin Privacy Policy.
Except as required by applicable laws and regulations, including applicable data protection laws and any legally available right to data portability, or by data export or download functions separately provided by the platform, the Company does not promise to continue providing restoration, return, or export of all historical data after service termination.
Liability for unlawful conduct. If you violate applicable laws or regulations or these Terms while using the Services, competent authorities may investigate you or impose penalties such as fines, and third parties may bring claims or lawsuits against you. The Company will cooperate with investigation and evidence collection by relevant authorities within the scope required by law, and all legal liabilities arising from your unlawful conduct shall be borne by you.
Measures for violations. If the Company discovers, or receives reports or complaints from others and reasonably determines after review, that you have violated these Terms, platform rules, or laws and regulations, the Company has the right to make its own judgment, or make an independent judgment based on reports, review results, and relevant evidence, and take one or more of the following measures according to the nature of the violation, severity, harmful consequences, and corrective actions:
(1) Delete or block illegal, non-compliant, improper, or otherwise unsuitable content posted by you;
(2) Take necessary measures regarding relevant content, including rejecting publication, restricting display, restricting recommendation, deleting, removing from shelves, or other disposition measures based on laws, regulations, these Terms, platform rules, and review standards;
(3) Suspend or terminate some or all functions of the Services provided to you;
(4) Restrict, freeze, suspend, or terminate all or part of the permissions of your Soulkin account;
(5) Require you to eliminate adverse effects caused by your improper conduct to the Company, other users, or third parties;
(6) Require you, as appropriate, to compensate the Company and other relevant parties for all losses suffered as a result;
(7) For content, conduct, accounts, and related materials suspected of violating laws or regulations, suspected of constituting crimes, or requiring reporting, transfer, cooperation, or investigation by competent authorities, the Company has the right to preserve relevant records and report, complain, transfer, or cooperate in handling such matters with law enforcement authorities, regulators, judicial authorities, or other competent authorities in accordance with law; and
(8) If relevant content, conduct, or accounts involve the protection of lawful rights and interests of minors, the Company has the right to take necessary measures, including deletion, blocking, restriction of display, restriction of dissemination, functional restrictions, service suspension, or other disposition measures, in accordance with laws and regulations, platform rules, and reasonable needs for protecting minors.
Handling of complaints and disputes. If you complain that another person has infringed your lawful rights and interests, or if another person complains that you have infringed their lawful rights and interests, the Company has the right to review, forward, retain, and handle relevant complaints, reports, notices, statements, evidence materials, and related information according to laws and regulations, these Terms, platform rules, and the actual needs of dispute resolution.
Within the scope permitted by laws and regulations, in order to facilitate dispute resolution, protect the lawful rights and interests of rights holders, safeguard the procedural rights of the respondent to state facts and make defenses, or cooperate with investigations by competent authorities, the Company may, according to the principles of lawfulness, legitimacy, and necessity, provide necessary information to relevant disputing parties or competent authorities within the minimum scope necessary to achieve the processing purpose. Such information may include account information, complaint materials, preliminary evidence, processing records, and other necessary information directly related to the dispute. Where contact information, identity information, minor information, or other sensitive information is involved, the Company will carefully determine whether to provide it and the scope of provision based on the specific circumstances, and will preferentially adopt in-platform forwarding, anonymization, de-identification, or other alternative methods.
Appeals and explanations. If you believe that a complaint, report, or handling measure against you is incorrect, you have the right to submit an appeal, statement, and corresponding evidence through the path published by the platform. The Company will review and handle it within a reasonable scope.
Matters not covered in this section are subject to other relevant provisions of these Terms and the Soulkin Privacy Policy concerning content governance, complaints and reports, personal information processing, and minor protection.
7. Terms for Use by Minors
Special notice for guardians and minors. If you are under 18 years old, you should read and fully understand these Terms and the Soulkin Privacy Policy under the supervision and guidance of your parent or other legal guardian (collectively, “Guardian”), and obtain your Guardian’s consent before registering for, logging in to, or using the Services.
Guardians should lawfully perform their guardianship duties and reasonably supervise, educate, and guide minors with respect to registration, login, information posting, social interaction, paid activities, and other uses of the Services.
Platform position on minor protection. The Company attaches great importance to the protection of minors and will take measures within a reasonable and necessary scope to protect minors’ personal information security, privacy rights, and other lawful rights and interests in accordance with applicable laws and regulations and the Soulkin Privacy Policy.
The Company will, where required by applicable laws and regulations and where technically and operationally feasible, provide or improve protection tools for minors, such as time management, permission management, consumption management, and content safety tools.
Registration and use by minors. Minor users must comply with laws and regulations, these Terms, platform rules, public order, and good morals when using the Services, and must not use the Services to create, copy, publish, or disseminate unlawful information or content that may harm their own or others’ lawful rights and interests, or engage in activities unsuitable for minors.
If the Company has reasonable grounds to believe that an account has been registered or used by a minor without Guardian consent, or that the account involves circumstances that may harm the lawful rights and interests of a minor, the Company may require supplementary verification, restrict certain functions, suspend services, or take other necessary measures as appropriate.
Posting content involving minors’ information or likeness. If you publish, upload, save, share, or otherwise process content on Soulkin involving minors, including a minor’s likeness, voice, name, birthday, school, contact information, address, whereabouts, health status, or other personal information, you should:
(1) Ensure that such processing has a lawful, legitimate, and necessary basis;
(2) Obtain sufficient consent from the relevant Guardian as required by laws and regulations; and
(3) Fully assess risks that may arise from public publication, including privacy leakage, personal safety risks, online harassment, or other risks, and carefully control the scope of publication.
If the Company believes that such content may infringe the lawful rights and interests of minors, or involves illegal, non-compliant, clearly inappropriate content, or may affect the physical or mental health of minors, the Company has the right, without prior notice, to take one or more measures in accordance with law, including deletion, blocking, restriction of display, restriction of dissemination, or suspension of certain account functions. Where necessary, the Company has the right to report the matter to competent authorities in accordance with legal and regulatory requirements.
Personal information of children and younger minors. If you are under the age at which applicable law allows you to consent to the processing of your personal information on your own, you should use the Services only with the consent and supervision of your parent or legal guardian. In certain jurisdictions, this may include children under 13, under 16, or another age specified by local law. The Company will implement age-screening, guardian-consent, or other protection mechanisms where required by applicable law. The age-screening mechanism will respect the age of consent for data processing as defined by the applicable law of the user’s habitual residence, to the extent required by such law.
If the Company discovers or has reasonable grounds to suspect that we have collected or processed personal information of a child or younger minor without required Guardian consent, the Company will take verification, correction, deletion, restriction of processing, or other necessary measures in accordance with applicable laws and the Soulkin Privacy Policy.
Civilized and healthy internet use. Guardians should reasonably arrange the time during which minors use online services, pay attention to minors’ online safety, information judgment, privacy protection, and rational consumption, and help minors develop civilized, healthy, and safe internet habits.
Minor users should use the Services reasonably under the guidance of a Guardian, avoid internet addiction, refrain from cyberbullying, insults, harassment, fraud, or other improper conduct, and avoid browsing, posting, or disseminating information unsuitable for minors.
Paid activities by minors. Soulkin may provide membership subscriptions or other paid functions. Guardians should properly safeguard payment accounts, payment passwords, verification codes, bound devices, and other verification tools to prevent minors from making top-ups, subscriptions, purchases, or other payments without permission.
If a minor makes a payment without Guardian consent, responsibility and handling will be determined comprehensively according to applicable laws and regulations, payment channel rules, App Store or relevant transaction platform rules, and platform rules. The Company may, when necessary, require materials proving the account, payment conduct, and guardianship relationship in order to verify and assist in handling the matter.
Guardian contact and platform handling. If a Guardian discovers that a minor has registered for or used the Services without consent, or discovers information leakage, rights infringement, improper consumption, exposure to unsuitable content, or other risks during a minor’s use of the Services, the Guardian may contact us through the contact methods published by the Company. After verification, the Company will take necessary measures according to the specific circumstances, including correcting information, deleting content, restricting functions, suspending, or terminating services.
8. Intellectual Property
Ownership of rights. Intellectual property rights in original text, images, videos, audio, and other content generated by you during your use of the Services belong to you or the relevant rights holder. However, unless otherwise specifically stated or required by applicable laws and regulations, the content and information provided in the Services, the underlying technical platform and software used to provide such content and information, including webpages, code, programs, and applications, the “Soulkin” trade name, trademarks, logos, overall style, layout design, and all data and materials generated by the Company during the development, operation, and maintenance of the Services, are owned by the Company. Such content is protected by copyright, trademark, patent, and other laws. Without the Company’s prior written permission, you may not use, modify, or create derivative works based on such materials without authorization.
User content warranties. You represent and warrant that all content you upload, publish, submit, or disseminate is created by you or lawfully authorized, and that such acts do not infringe any third party’s copyright, trademark, patent, portrait right, privacy right, or other lawful rights and interests. If a third party asserts rights or raises objections regarding content you publish, you shall bear all legal liabilities that may arise therefrom. If your content infringes others’ lawful rights and interests and causes claims or losses, you shall bear responsibility, and the Company has the right to recover from you all losses suffered as a result.
License to use user content. You retain ownership of the content you upload or publish through the Services. To enable the Company to provide, operate, maintain, display, synchronize, store, back up, distribute within the platform, recommend within Soulkin, protect, and improve the Services, you grant the Company a worldwide, non-exclusive, royalty-free license to use, host, store, make copies necessary for the operation and security of the Services, transmit, display, and process such content only within the scope reasonably necessary for the Services, platform security, legal compliance, and service improvement. This license does not transfer ownership of your content to the Company.
The Company will not use content that contains your likeness, name, username, other personality elements, minors’ information, or other sensitive personal information for external advertising, marketing, or third-party promotional purposes unless such use is based on a lawful ground and, where required by applicable laws and regulations, your separate consent or the relevant right holder’s separate consent has been obtained. If you make content public within the platform, the Company may display and recommend such content within Soulkin and its official platform interfaces according to product functions and platform rules.
Personalized recommendation, ranking, or display of user content may involve automated processing. The details of such processing, your available choices, and any legally available objection or opt-out rights are described in the Soulkin Privacy Policy or relevant in-app settings. If any automated decision-making significantly affects your legal rights or contractual relationship with us, you may request human review through our designated contact channels, including the methods described in the Soulkin Privacy Policy or relevant in-app settings.
If relevant processing involves using your content for independent model training, providing training services externally, opening training use to third parties, or other processing beyond the necessary scope described above, the Company will separately notify you in accordance with law and obtain your separate consent where required. Where applicable law gives you the right to withdraw consent or object to certain processing, you may exercise such rights through the methods described in the Soulkin Privacy Policy or other channels published by the Company.
Content reposting rules. Without the Company’s permission, third parties may not use content you publish on Soulkin for any commercial purpose. If a third party reposts or quotes your public content for non-commercial purposes, the third party must comply with the following requirements: clearly indicate the author attribution in a prominent position on the reposted content page, using the author’s Soulkin account nickname or real name, include the original content link, indicate “Source: Soulkin,” and must not modify or abridge the original content in a manner contrary to its original meaning. If a third party wishes to modify, adapt, or use your content for commercial purposes, that third party must obtain your express authorization in advance and use the content according to your authorization.
Rights protection statement. The intellectual property rights in content contained in the Services, including user-generated content and platform-provided content, are protected by law. Without prior written permission from the Company or the relevant rights holder, no person may use such content in any form, including copying, adapting, disseminating, publishing, distributing, or creating derivative works. Otherwise, the infringer shall bear all legal liabilities for losses caused to others or to the Company.
9. Disclaimers
Force majeure and third-party factors. You understand and agree that, while using the Services provided by the Company, you may encounter force majeure and other risks that may cause interruption, suspension, delay, data loss, or other defects in the Services. Force majeure includes, without limitation, changes in laws or policies, natural disasters such as earthquakes, typhoons, floods, and fires, public health events, social events such as war, unrest, government actions, hacker attacks, technical restrictions imposed by telecommunications authorities, and other objective circumstances that are unforeseeable, unavoidable, and insurmountable. The Company is exempt from liability in accordance with law for your inability to use the Services normally or for losses caused by such force majeure or third-party reasons, except as otherwise provided by applicable laws and regulations.
Disclaimer for service interruption and failures. To the extent permitted by law, the Company assumes no liability for losses suffered by you or any third party due to inability to access or use the Services resulting from:
(1) Temporary suspension of services due to regular or irregular maintenance or upgrades of platform systems, servers, or related equipment by the Company;
(2) Device failures, network connection issues, communication line interruptions, or other reasons beyond the Company’s control;
(3) Suspension or termination of cooperation agreements between the Company and third-party service providers, or failures of third-party services;
(4) Service interruption or data impact caused by hacker attacks, computer virus intrusion or outbreak, or other destructive programs;
(5) Failures or vulnerabilities in terminal devices, operating systems, software, hardware, or communication lines, whether used by you or by the Company to provide the Services;
(6) Your improper operation or failure to use the Services according to the Company’s prompts;
(7) Your use of the Services through methods not authorized by the Company; or
(8) Other circumstances not caused by the Company’s fault or beyond the Company’s control.
No warranty. The Company provides the Services to you on an “as is” and “as available” basis. To the maximum extent permitted by law and without limiting any statutory consumer rights that cannot be waived by contract, the Company makes no express or implied warranties or commitments of any kind with respect to the Services, including, without limitation, that:
(1) The Services or content or information obtained through the Services will meet your requirements or expectations;
(2) The Services will be stable, timely, accurate, complete, secure, or reliable on a continuous basis;
(3) Software, servers, or networks related to the Services will be free from errors, vulnerabilities, or viruses, or that such issues will be corrected once discovered;
(4) Any information, notices, services, or goods obtained through the Services will be of any particular quality, reliability, accuracy, or timeliness;
(5) Any acts you participate in or implement through the Services, or results obtained therefrom, will be free from deviations or errors.
You expressly understand and agree that you use information and content obtained through the Services at your own judgment and risk. To the extent permitted by applicable laws and regulations, for service interruptions, data impact, or related losses caused by force majeure, non-fault of the Company, third-party reasons, user reasons, or similar circumstances, the Company will bear corresponding liability in accordance with law where required. Where laws and regulations expressly require the Company to bear liability, the Company does not exempt itself from such liability by these Terms.
Content review and handling. The Company will make reasonable efforts, in accordance with these Terms and applicable laws and regulations, to review, manage, and handle illegal, non-compliant, or otherwise inappropriate content. However, due to technical limitations, review capacity, context, timing, and other objective factors, the Company cannot guarantee that all illegal or inappropriate content will be identified, prevented, or handled immediately. This section does not exclude or limit any platform safety, consumer protection, or statutory duties that cannot be excluded by contract.
Special notice. Please carefully read and understand provisions in these Terms that exclude or limit the Company’s liability. The legal effect of the disclaimer provisions above is not affected by the order in which they are arranged.
10. Governing Law and Dispute Resolution
Governing law. The formation, effectiveness, performance, interpretation, and dispute resolution of these Terms are governed by the laws and regulations of the People’s Republic of China, which for the purposes of these Terms exclude the laws of the Hong Kong Special Administrative Region, the Macau Special Administrative Region, and the laws applicable in the Taiwan region, and exclude conflict-of-law rules. However, if you are an individual consumer outside the mainland of China, this choice of law does not deprive you of the protection of mandatory laws of your country or region of habitual residence, including mandatory consumer protection, privacy, data protection, platform safety, or other statutory rights that cannot be waived by contract.
Place of signing. These Terms are deemed signed in Haikou, Hainan Province, People’s Republic of China, unless mandatory applicable law requires otherwise.
Dispute resolution. Any dispute arising from or in connection with these Terms or the Services shall first be resolved through friendly negotiation between you and the Company. If negotiation fails, either party may submit the dispute to a competent court. For business users, the competent court may include the court with jurisdiction at the place where these Terms are signed, unless applicable law requires otherwise. For individual consumers outside the mainland of China, you may bring claims in the courts of your habitual residence or another statutory forum as allowed by applicable law. The choice of Haikou courts does not limit that right. During litigation, except for matters in dispute, other provisions of these Terms not involved in the dispute shall continue to be valid and performed.
11. Miscellaneous
Amendments to these Terms. To improve service quality, or due to adjustments in laws, regulations or policies, changes in operational strategies, optimization of product functions, or other reasons, the Company may amend these Terms. The amended Terms will become effective upon publication or on the effective date stated in the notice, and will replace the original Terms. For material changes that adversely affect your rights or obligations, the Company will provide reasonable prior notice, and where practicable at least 30 days’ prior notice, through appropriate methods such as in-app announcements, pop-up prompts, email, SMS, or other reasonable means. Material changes include, without limitation, changes that substantially reduce your rights, increase your obligations, significantly modify data processing purposes, or change the governing law or dispute resolution method. If you do not agree to the amended Terms, you should stop using the relevant Services and may terminate your service relationship by cancelling your account where available. If you continue to use the Services after the amended Terms become effective, you will be deemed to have read, understood, and accepted the amended Terms, except where applicable law requires your separate consent.
Cessation of the Entire Service. The Company reserves the right to suspend or terminate the Services when necessary. For example, if service operation must be terminated due to business adjustments or force majeure, the Company will notify you in advance through announcements or other reasonable methods where practicable. After the Services are suspended or terminated, the Company will protect your lawful rights and interests in accordance with applicable law. However, you understand and agree that, after the Services stop, you may be unable to continue using your Soulkin account or related services. Except as otherwise required by law, expressly promised by the Company, or caused by the Company’s intentional misconduct or gross negligence, you may not request compensation or indemnification solely on the grounds that you can no longer use your account, virtual items, or digital content. For paid services, any refund, credit, or alternative arrangement will be handled in accordance with applicable law, App Store rules, payment channel rules, and any applicable Separate Agreements.
Headings. Section headings in these Terms are provided for reading convenience only and have no legal effect. The meaning of the provisions of these Terms is not limited or affected by any heading.
Severability. If any provision of these Terms is determined to be invalid or unenforceable for any reason, the remaining provisions remain valid and binding on both parties. The invalid or unenforceable provision will be interpreted and enforced in a lawful manner that most closely achieves the purpose of the original provision.
Language versions. These Terms may be provided in English, Chinese, and other language versions. For users outside the mainland of China, the English version shall prevail unless a separate localized version or regional addendum expressly states otherwise, or applicable law requires otherwise. If there is any inconsistency between versions, the version that is legally required or expressly designated for your country or region will prevail to the extent required by law; otherwise, the English version will prevail for international users. The Company may provide links or downloads to available language versions within the app, on its website, or through other reasonable channels.
Contact and notices. If you have any questions, comments, complaints, or suggestions regarding these Terms or your use of the Services, you may contact us through official channels published by the Company, such as “Help & Feedback” in the Company’s mobile client or by emailing Soulkin_Support@owleap-world.com. We will respond and resolve matters as much as reasonably possible after verifying your user identity.
The Company may send notices to you through in-app messages, pop-ups, page announcements, email, SMS, or other methods. Notices sent by page announcement, pop-up, or in-app message are deemed delivered when displayed in the relevant interface. Notices sent by email or SMS are deemed delivered when they enter the system corresponding to the contact information you provided and are in a recognizable state, unless you can prove that failure to receive the notice was not caused by you.
Thank you for reading these Terms. These provisions are intended to clarify the rights and obligations between users and the platform, and to help both parties jointly create a standardized, orderly, and friendly community environment. We hope the Company can provide you with a pleasant and safe experience. If you have any suggestions regarding our Services, you are welcome to provide feedback. We will continue improving to provide you with better services.
May every record and connection you make on Soulkin be peaceful, safe, and beautiful.